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Under direction of the Billing Manager perform services billing routines as defined below.
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The CSM role is to ensure that the client’s partnership with C Spire Business receives the appropriate care and strategic guidance needed for success. A Client Success Manager (CSM) takes ownership of the client relationship ensuring that C Spire Business is delivering the high-level of value expected throughout the partnership. We accomplish this by being a key player in building and maintaining the relationship, by being available for questions regarding anything related to I.T. and the company’s needs, by being a point of escalation when additional help is needed, by regularly providing executive business reviews of the partnership and critical operational information, and by providing strategic guidance and planning throughout the life of the relationship.
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The Account Manager, CSB/MS, is responsible for the relationship, account management, sales and revenue for public sector customers in Mississippi. Implements broadband account management, sales, and marketing plans in the public sector as established by the Manager, Education and Government, Broadband and supports the corporate educational programs for technology education.
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Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
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Purpose
This position is responsible for proactively owning the technical relationship between the customer and C Spire Business. The Client Success Manager II and III (CSM) is technical support engineer, customer champion, and relationship manager for a defined group of post implementation customer accounts.
The C Spire Business Client Success Manager (CSM) has a single mission: Partner, Serve, and Lead.
Essential Functions
Proactively own and manage multiple high-visibility and high-touch customer relationships.
Understand short- and long-term customer goals and objectives as they relate to Information Technology (IT) and Business Alignment.
Drive issue resolution using standard process/procedures in coordination with supporting resources.
Provide single point of contact for customer account concerns.
Regularly communicate with assigned accounts, set expectations, and negotiate priorities appropriately.
Develop highly effective relationships across all departments.
Assist in establishing and documenting each customer's processes, procedures, customizations, and configurations.
Provide mentoring and assistance to other team members.
Assist in proactively managing, measuring, and tracking customer tickets (incidents) to ensure their timely resolution.
Provide timely issue/incident status updates, root-cause analysis, and strategies to address.
Recognize and resolve systemic issues (problems) to prevent them from repeating.
Provide recommendation for product enhancements and implementation of new technologies.
Escalate issues as appropriate.
Apply fundamental troubleshooting skills to issues before escalating to the appropriate group.
Recognize revenue opportunities and facilitate them inside current accounts.
Document, track, and support compliance with Service Level Agreements.
Ensure ticket data is accurate and regularly updated (e.g., statuses, owners, billing).
Ensure customer service level agreements.
Regularly meet with the Service Owners, Systems Administration Team, and others to identify immediate and long-term customer needs.
Competencies
Some of the core competencies of a successful Client Success Manager, are project management, IT Service Management, and a comprehensive technical acumen across a broad spectrum of computing disciplines. Additional capabilities include strong leadership, communication, and technical skills.
Leadership/Ownership/Accountability:
Accountable for all technical issues and technical relationship
Able to actively drive problems to resolution
Able to create and drive a technical strategy to address customer issues
Able to own issue resolution, root cause analysis, and remediation
Sound decision making and critical thinking skills
Able to mentor and coach team members
Expert organization and prioritization skills
Communication skills:
Excellent written and verbal skills
Strong interpersonal skills to interact with clients, management, and peers
Effective cross-department communication
Document and communicate problem/resolution and information/action plans
Able to stay calm during times of crisis
Able to contribute to a team environment with a high degree of professionalism and skill
Technical skills:
High-level process knowledge and technical skills relating to virtualization, networking, and IT Service management
Knowledge of Windows-based server operating systems and Windows Domains
Knowledge of enterprise support tools and ticketing/documentation systems
Strong familiarity with process frameworks such as ITIL, MOF, and CobIT
Experience supporting enterprise-level applications is preferred
Supervisory Responsibility
There are no direct reports.
Work Environment
In most cases, work will be performed in a climate-controlled office space.
Physical Demands
There may be some lifting up to 75 pounds, but most activities are clerical in nature and require the use of computers and phones.
Position Type/Expected Hours of Work
Standard Business Hours, Monday through Friday.
Travel
Market-based travel is estimated to be approximately 50-75%. Overnight travel is estimated to be 1%.
Required Education, Experience, and Certifications
This position requires advanced customer service and rapport-building abilities, strong analytical and problem solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail, and self-motivation.
The candidate should have 5+ years experience in progressively responsible roles relating to technical services delivery in the Managed IT Services industry.
All candidates will be subject to a technical screening.
Preferred Education, Experience, and Certifications
Bachelor’s Degree in Computer Science, Business Administration, MIS, or related field is preferred.
Additional Eligibility Qualifications
none
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
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The RFP Manager, CSB is responsible for researching RFP/Bid opportunities for both SLED and Private Sector opportunities, and for managing all opportunities that are selected by management to pursue. This responsibility will include the day to day management of the process and coordination of the teams assigned to the projects.
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Every team member is charged with bringing our strategic vision to life. Responsible for the diagnostics, triage, in/out of warrantyrepair, and refurbishment of damaged or defective customer/company ownedwireless equipment.
ESSENTIALFUNCTIONS:
- Actively engaged as an employee advocate and fully committed to supporting our strategicvision to be and become knownas the BESTin our industry(s) through:
- Integrity
- Puttingour customer at the center of everything we do
- A relentless passion to be the best
- Being competitive, bold, innovativeand adding value
- An ownership mentality, behavior and accountability
- Anunyielding commitment to quality
- Respect for our internal and external customers
- Continuous improvement
- Being resourceful, productiveand efficient
- Maximum dedicationand effort with high energy, enthusiasm and urgency
- Achieve individual sales and productivity goals while maintaining a high energy and highly motivated approach in selling C Spire services.
- Responsible for being a wireless device and mobile OS software expert in their given market.
- Obtain and maintain required certifications necessary to complete approved repair/refurbishment on phones.
- Identify, triage and perform efficient quality repairs, refurbishment, troubleshooting, onwirelessdevices in accordance with manufacturer’s warranty and company’s requirements.
- Ensure all sales transactions are recorded and completed accurately with all applicable labor and parts charges.
- Be knowledgeable of our accessory options and be able to recommend and upsell items for customers based on their individual needs.
- Meet or exceed customer satisfaction goals. (As measured by customer feedback surveys, NPS)
- Work in conjunction with local the Market Manager to cover service related needs on the retail floor as customer flow and traffic dictates.
- Keep workstation and inventory secure, neat, clean and organized at all times while maintaining a safe and secure work area in compliance with all company standards.
- Maintain and secure all company equipment, inventory and tools.
- Performadditional duties as assignedby the Retail Repair Manager.
EDUCATION/EXPERIENCE REQUIRED: High school diploma required. PC experience required. Two year electronics degree preferred. A minimum of one year electronic/mechanical device repair or telecom device experience required. Must possess high degree of interpersonal skills. . Customer service experience required, preferably face to face in a service repair industry.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Must be able to lift 40lbs., bend, stoop, and crawl, have finger/wrist/arm mobility, and finger dexterity. Schedule may include some evenings and Saturdays.
Note:Thisis a briefdescription of theRetail RepairTechnician’sresponsibilitiesand is notlimitedtothosedescribedherein.Managementretains the righttoadd, delete ormodify any of theseresponsibilitiesat any timeduringemployment. Rev. 08/2018
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Every team member is charged with bringing our strategic vision to life. Responsible for the diagnostics, triage, in/out of warrantyrepair, and refurbishment of damaged or defective customer/company ownedwireless equipment.
ESSENTIALFUNCTIONS:
- Actively engaged as an employee advocate and fully committed to supporting our strategicvision to be and become knownas the BESTin our industry(s) through:
- Integrity
- Puttingour customer at the center of everything we do
- A relentless passion to be the best
- Being competitive, bold, innovativeand adding value
- An ownership mentality, behavior and accountability
- Anunyielding commitment to quality
- Respect for our internal and external customers
- Continuous improvement
- Being resourceful, productiveand efficient
- Maximum dedicationand effort with high energy, enthusiasm and urgency
- Achieve individual sales and productivity goals while maintaining a high energy and highly motivated approach in selling C Spire services.
- Responsible for being a wireless device and mobile OS software expert in their given market.
- Obtain and maintain required certifications necessary to complete approved repair/refurbishment on phones.
- Identify, triage and perform efficient quality repairs, refurbishment, troubleshooting, onwirelessdevices in accordance with manufacturer’s warranty and company’s requirements.
- Ensure all sales transactions are recorded and completed accurately with all applicable labor and parts charges.
- Be knowledgeable of our accessory options and be able to recommend and upsell items for customers based on their individual needs.
- Meet or exceed customer satisfaction goals. (As measured by customer feedback surveys, NPS)
- Work in conjunction with local the Market Manager to cover service related needs on the retail floor as customer flow and traffic dictates.
- Keep workstation and inventory secure, neat, clean and organized at all times while maintaining a safe and secure work area in compliance with all company standards.
- Maintain and secure all company equipment, inventory and tools.
- Performadditional duties as assignedby the Retail Repair Manager.
EDUCATION/EXPERIENCE REQUIRED: High school diploma required. PC experience required. Two year electronics degree preferred. A minimum of one year electronic/mechanical device repair or telecom device experience required. Must possess high degree of interpersonal skills. . Customer service experience required, preferably face to face in a service repair industry.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Must be able to lift 40lbs., bend, stoop, and crawl, have finger/wrist/arm mobility, and finger dexterity. Schedule may include some evenings and Saturdays.
Note:Thisis a briefdescription of theRetail RepairTechnician’sresponsibilitiesand is notlimitedtothosedescribedherein.Managementretains the righttoadd, delete ormodify any of theseresponsibilitiesat any timeduringemployment. Rev. 08/2018
-
Every team member is charged with bringing our strategic vision to life. Responsible for the diagnostics, triage, in/out of warrantyrepair, and refurbishment of damaged or defective customer/company ownedwireless equipment.
ESSENTIALFUNCTIONS:
- Actively engaged as an employee advocate and fully committed to supporting our strategicvision to be and become knownas the BESTin our industry(s) through:
- Integrity
- Puttingour customer at the center of everything we do
- A relentless passion to be the best
- Being competitive, bold, innovativeand adding value
- An ownership mentality, behavior and accountability
- Anunyielding commitment to quality
- Respect for our internal and external customers
- Continuous improvement
- Being resourceful, productiveand efficient
- Maximum dedicationand effort with high energy, enthusiasm and urgency
- Achieve individual sales and productivity goals while maintaining a high energy and highly motivated approach in selling C Spire services.
- Responsible for being a wireless device and mobile OS software expert in their given market.
- Obtain and maintain required certifications necessary to complete approved repair/refurbishment on phones.
- Identify, triage and perform efficient quality repairs, refurbishment, troubleshooting, onwirelessdevices in accordance with manufacturer’s warranty and company’s requirements.
- Ensure all sales transactions are recorded and completed accurately with all applicable labor and parts charges.
- Be knowledgeable of our accessory options and be able to recommend and upsell items for customers based on their individual needs.
- Meet or exceed customer satisfaction goals. (As measured by customer feedback surveys, NPS)
- Work in conjunction with local the Market Manager to cover service related needs on the retail floor as customer flow and traffic dictates.
- Keep workstation and inventory secure, neat, clean and organized at all times while maintaining a safe and secure work area in compliance with all company standards.
- Maintain and secure all company equipment, inventory and tools.
- Performadditional duties as assignedby the Retail Repair Manager.
EDUCATION/EXPERIENCE REQUIRED: High school diploma required. PC experience required. Two year electronics degree preferred. A minimum of one year electronic/mechanical device repair or telecom device experience required. Must possess high degree of interpersonal skills. . Customer service experience required, preferably face to face in a service repair industry.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Must be able to lift 40lbs., bend, stoop, and crawl, have finger/wrist/arm mobility, and finger dexterity. Schedule may include some evenings and Saturdays.
Note:Thisis a briefdescription of theRetail RepairTechnician’sresponsibilitiesand is notlimitedtothosedescribedherein.Managementretains the righttoadd, delete ormodify any of theseresponsibilitiesat any timeduringemployment. Rev. 08/2018
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Purpose
This position is responsible for proactively owning the technical relationship between the customer and C Spire Business. The Client Success Manager II and III (CSM) is technical support engineer, customer champion, and relationship manager for a defined group of post implementation customer accounts.
The C Spire Business Client Success Manager (CSM) has a single mission: Partner, Serve, and Lead.
Essential Functions
Proactively own and manage multiple high-visibility and high-touch customer relationships.
Understand short- and long-term customer goals and objectives as they relate to Information Technology (IT) and Business Alignment.
Drive issue resolution using standard process/procedures in coordination with supporting resources.
Provide single point of contact for customer account concerns.
Regularly communicate with assigned accounts, set expectations, and negotiate priorities appropriately.
Develop highly effective relationships across all departments.
Assist in establishing and documenting each customer's processes, procedures, customizations, and configurations.
Provide mentoring and assistance to other team members.
Assist in proactively managing, measuring, and tracking customer tickets (incidents) to ensure their timely resolution.
Provide timely issue/incident status updates, root-cause analysis, and strategies to address.
Recognize and resolve systemic issues (problems) to prevent them from repeating.
Provide recommendation for product enhancements and implementation of new technologies.
Escalate issues as appropriate.
Apply fundamental troubleshooting skills to issues before escalating to the appropriate group.
Recognize revenue opportunities and facilitate them inside current accounts.
Document, track, and support compliance with Service Level Agreements.
Ensure ticket data is accurate and regularly updated (e.g., statuses, owners, billing).
Ensure customer service level agreements.
Regularly meet with the Service Owners, Systems Administration Team, and others to identify immediate and long-term customer needs.
Competencies
Some of the core competencies of a successful Client Success Manager, are project management, IT Service Management, and a comprehensive technical acumen across a broad spectrum of computing disciplines. Additional capabilities include strong leadership, communication, and technical skills.
Leadership/Ownership/Accountability:
Accountable for all technical issues and technical relationship
Able to actively drive problems to resolution
Able to create and drive a technical strategy to address customer issues
Able to own issue resolution, root cause analysis, and remediation
Sound decision making and critical thinking skills
Able to mentor and coach team members
Expert organization and prioritization skills
Communication skills:
Excellent written and verbal skills
Strong interpersonal skills to interact with clients, management, and peers
Effective cross-department communication
Document and communicate problem/resolution and information/action plans
Able to stay calm during times of crisis
Able to contribute to a team environment with a high degree of professionalism and skill
Technical skills:
High-level process knowledge and technical skills relating to virtualization, networking, and IT Service management
Knowledge of Windows-based server operating systems and Windows Domains
Knowledge of enterprise support tools and ticketing/documentation systems
Strong familiarity with process frameworks such as ITIL, MOF, and CobIT
Experience supporting enterprise-level applications is preferred
Supervisory Responsibility
There are no direct reports.
Work Environment
In most cases, work will be performed in a climate-controlled office space.
Physical Demands
There may be some lifting up to 75 pounds, but most activities are clerical in nature and require the use of computers and phones.
Position Type/Expected Hours of Work
Standard Business Hours, Monday through Friday.
Travel
Market-based travel is estimated to be approximately 50-75%. Overnight travel is estimated to be 1%.
Required Education, Experience, and Certifications
This position requires advanced customer service and rapport-building abilities, strong analytical and problem solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail, and self-motivation.
The candidate should have 5+ years experience in progressively responsible roles relating to technical services delivery in the Managed IT Services industry.
All candidates will be subject to a technical screening.
Preferred Education, Experience, and Certifications
Bachelor’s Degree in Computer Science, Business Administration, MIS, or related field is preferred.
The candidate should have 5+ years experience in progressively responsible roles relating to technical services delivery in the Managed IT Services industry.
Additional Eligibility Qualifications
none
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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The key to success in this position is relentless prospecting, developing a thorough plan, and executing consistently. The successful Technology Solutions Manager must be able to build relationships at all levels in an organization. Additionally, this person must creatively tackle complex sales challenges, overcome competitive threats, and identify pain, budget and the decision making process in a prospective business.
Establishing exceptionally strong executive relationships with both external and internal resources is critical in this role. In this role, you will work directly with our pre-sales technical resources to drive revenue and deployment objectives.
SUMMARY OF RESPONSIBILITIES:
Developing a prospecting plan: Effectively plan and manage your assigned prospecting plan using networking, leads groups and COI development.
Prospect: Proactively seek opportunities with existing customer base and target customer list.
Prepare/Present (Customer meetings): Prepare and present professional corporate business proposals and presentations. This includes preparing quotes and working with pre-sales for technical presentations.
Training/Sales Meetings: Attend all required sales meetings and training.
Networking: Cultivate and maintain a network of COI’s (center of Influence).
Forecasting: Keep an up-to-date and accurate forecast.
EXPERIENCE/EDUCATION:
- A minimum of 3 -5 years of business to business hunting experience is required.
- Technology sales environment is NOT required.
- Experience with a formal selling system is required.
- Candidates must be able to think strategically, while successfully managing to short term goals.
- Excellent verbal and written communication skills are essential.
- Preferred Education, Experience, and Certifications
- A BA/BS degree is NOT required but is a plus.
Other Duties
Attending monthly training and outside of work ongoing learnings.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee
This role is very mobile. Work will need to be done at home, in the office and on the road. Driving is a requirement.
Each C Spire employee is fully engaged in bringing our strategic vision of personalized wireless to life through:
• Integrity
• Putting our customer at the center of everything we do
• A commitment to surprise, delight and wow our customers at every encounter
• A relentless passion to be the best
• Maximum dedication and effort
• Being open minded and innovative
• An unyielding commitment to quality
• Being assertive, competitive and bold
• A sense of urgency
• Continuous improvement
• Being resourceful, productive and efficient
• Expressing energy, enthusiasm and joy in serving external and internal customers
• An ownership mentality, behavior and accountability
Note: This is a brief description of the Technology Solutions Manager responsibilities and is not limited to those described herein. C Spire management retains the right to add, delete or modify any of these responsibilities at any time during employment. Rev. 3/2019
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The purpose of the Enterprise Commerical Account Manager (ECAM) role is to keep renewal of customer contracts at an acceptable level as well as assist the client with any purchases that may arise during the normal course of service delivery.
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Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
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The Sales Engineer serves as the primary technical resource for the sales team. Responsibilities include working with the sales team and prospective clients to determine technical requirements and conceptualize the network design required in order to fulfill the solution being marketed to the prospective client. The Sales Engineer is also responsible for ensuring all technical information required is communicated into an order. The Sales Engineer will conduct pre-sales site surveys and will also be responsible for training the sales and customer service teams on our products. Must enjoy and have the ability to work successfully in a team environment.
