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This position is responsible for managing the customer service outsource vendor(s), the knowledge platform for the Wireless Care Support team, and the development of agents and leaders in the C Spire internal Wireless Care customer service department. They will do this through holding the outsource vendor accountable for achieving and exceeding results. Serves as a back-up to the Manager, Wireless Support Tier 1. Must be obsessively passionate about the growth and development of our employees. Passionately committed to excellence. Assistant Manager is responsible for supervising team leaders and outsource sites(s) to ensuring we meet/preferably exceed KPIs including but not limited to NPS, Attendance, Employee retention, AHT/Productivity, call elimination, automation, Churn, Contacts as a % of Customers, etc. The other major responsibility is to maintain the C Spire knowledgebase and all documentation and help oversee updates to the team to maximize ability to resolve contacts the first time and provide all knowledge needed within the Wireless Customer Care department to service customers. Assistant Manager must have strong critical thinking skills and be open to change and continuous improvement of themselves as well as their team, via feedback coaching, completion of online or in-person learnings and staying on top of the continuous technology enhancements that take place.
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.
The Inside Sales Specialist’s main purpose is to assist the Commercial and Select Sales
teams so that they can utilize their time and abilities to maximize sales opportunities. An
Inside Sales Specialist ensures all needs and requests are met efficiently and accurately and
will need to build a positive relationship with the sales team, other internal teams (ordering,
billing, etc.), vendors and customers.
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.
Inspiration happens here.
Every team member of the C Spire Crew is charged with bringing our strategic vision. Retail Repair Technicians are responsible for the diagnostics, triage, in/out of warranty repair, and refurbishment of damaged or defective customer/company owned MAC/iOS computers and wireless equipment.
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.
Inspiration happens here.
Every team member of the C Spire Crew is charged with bringing our strategic vision. Retail Repair Technicians are responsible for the diagnostics, triage, in/out of warranty repair, and refurbishment of damaged or defective customer/company owned MAC/iOS computers and wireless equipment.
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.
The Sr Manager, Government Wireless Sales and Operations drives growth and manages customer retention in the SLED (State, Local, and Education) government and large business segments of C Spire’s wireless customer base. This is done through effective management of the Government and Business Wireless team, which includes sales professionals and sales engineering, direct customer relationship building and management, and identifying opportunities for operational excellence to improve internal policies, procedures, and systems. Responsible for direct employee management of sales, retention, and revenue growth for State of Mississippi agency government accounts and Mississippi local government accounts.
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.