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Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
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As we rapidly diversify into business solutions, new Customer Account Manager have an opportunity to join an elite team and play a pivotal role at the center of the Mid-South’s technological renaissance. It will be your job to build relationships and help enterprises leverage our arsenal of solutions into an IT strategy that helps them win the battle in their specific market. We provide voice, Internet, data, and cloud solutions to business and government accounts. All are clearly best-in-class. With the full backing of our industry-leading marketing department and award-winning IT teams, you’ll have all the tools you need to convert leads into long-term allies.
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The purpose of the Enterprise Commerical Account Manager role is to keep renewal of customer contracts at an acceptable level, as well assist the client with any purchases that may arise during the normal course of service delivery.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
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Purpose
This position is responsible for proactively owning the technical relationship between the customer and C Spire Business. The Client Success Manager II and III (CSM) is technical support engineer, customer champion, and relationship manager for a defined group of post implementation customer accounts.
The C Spire Business Client Success Manager (CSM) has a single mission: Partner, Serve, and Lead.
Essential Functions
Proactively own and manage multiple high-visibility and high-touch customer relationships.
Understand short- and long-term customer goals and objectives as they relate to Information Technology (IT) and Business Alignment.
Drive issue resolution using standard process/procedures in coordination with supporting resources.
Provide single point of contact for customer account concerns.
Regularly communicate with assigned accounts, set expectations, and negotiate priorities appropriately.
Develop highly effective relationships across all departments.
Assist in establishing and documenting each customer's processes, procedures, customizations, and configurations.
Provide mentoring and assistance to other team members.
Assist in proactively managing, measuring, and tracking customer tickets (incidents) to ensure their timely resolution.
Provide timely issue/incident status updates, root-cause analysis, and strategies to address.
Recognize and resolve systemic issues (problems) to prevent them from repeating.
Provide recommendation for product enhancements and implementation of new technologies.
Escalate issues as appropriate.
Apply fundamental troubleshooting skills to issues before escalating to the appropriate group.
Recognize revenue opportunities and facilitate them inside current accounts.
Document, track, and support compliance with Service Level Agreements.
Ensure ticket data is accurate and regularly updated (e.g., statuses, owners, billing).
Ensure customer service level agreements.
Regularly meet with the Service Owners, Systems Administration Team, and others to identify immediate and long-term customer needs.
Competencies
Some of the core competencies of a successful Client Success Manager, are project management, IT Service Management, and a comprehensive technical acumen across a broad spectrum of computing disciplines. Additional capabilities include strong leadership, communication, and technical skills.
Technical skills:
High-level process knowledge and technical skills relating to virtualization, networking, and IT Service management
Knowledge of Windows-based server operating systems and Windows Domains
Knowledge of enterprise support tools and ticketing/documentation systems
Strong familiarity with process frameworks such as ITIL, MOF, and CobIT
Experience supporting enterprise-level applications is preferred
Supervisory Responsibility
There are no direct reports.
Work Environment
In most cases, work will be performed in a climate-controlled office space.
Physical Demands
There may be some lifting up to 75 pounds, but most activities are clerical in nature and require the use of computers and phones.
Position Type/Expected Hours of Work
Standard Business Hours, Monday through Friday.
Travel
Market-based travel is estimated to be approximately 50-75%. Overnight travel is estimated to be 1%.
Required Education, Experience, and Certifications
This position requires advanced customer service and rapport-building abilities, strong analytical and problem solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail, and self-motivation.
The candidate should have 5+ years experience in progressively responsible roles relating to technical services delivery in the Managed IT Services industry.
All candidates will be subject to a technical screening.
-
Purpose
This position is responsible for proactively owning the technical relationship between the customer and C Spire Business. The Client Success Manager II and III (CSM) is technical support engineer, customer champion, and relationship manager for a defined group of post implementation customer accounts.
The C Spire Business Client Success Manager (CSM) has a single mission: Partner, Serve, and Lead.
Essential Functions
Proactively own and manage multiple high-visibility and high-touch customer relationships.
Understand short- and long-term customer goals and objectives as they relate to Information Technology (IT) and Business Alignment.
Drive issue resolution using standard process/procedures in coordination with supporting resources.
Provide single point of contact for customer account concerns.
Regularly communicate with assigned accounts, set expectations, and negotiate priorities appropriately.
Develop highly effective relationships across all departments.
Assist in establishing and documenting each customer's processes, procedures, customizations, and configurations.
Provide mentoring and assistance to other team members.
Assist in proactively managing, measuring, and tracking customer tickets (incidents) to ensure their timely resolution.
Provide timely issue/incident status updates, root-cause analysis, and strategies to address.
Recognize and resolve systemic issues (problems) to prevent them from repeating.
Provide recommendation for product enhancements and implementation of new technologies.
Escalate issues as appropriate.
Apply fundamental troubleshooting skills to issues before escalating to the appropriate group.
Recognize revenue opportunities and facilitate them inside current accounts.
Document, track, and support compliance with Service Level Agreements.
Ensure ticket data is accurate and regularly updated (e.g., statuses, owners, billing).
Ensure customer service level agreements.
Regularly meet with the Service Owners, Systems Administration Team, and others to identify immediate and long-term customer needs.
Competencies
Some of the core competencies of a successful Client Success Manager, are project management, IT Service Management, and a comprehensive technical acumen across a broad spectrum of computing disciplines. Additional capabilities include strong leadership, communication, and technical skills.
Technical skills:
High-level process knowledge and technical skills relating to virtualization, networking, and IT Service management
Knowledge of Windows-based server operating systems and Windows Domains
Knowledge of enterprise support tools and ticketing/documentation systems
Strong familiarity with process frameworks such as ITIL, MOF, and CobIT
Experience supporting enterprise-level applications is preferred
Supervisory Responsibility
There are no direct reports.
Work Environment
In most cases, work will be performed in a climate-controlled office space.
Physical Demands
There may be some lifting up to 75 pounds, but most activities are clerical in nature and require the use of computers and phones.
Position Type/Expected Hours of Work
Standard Business Hours, Monday through Friday.
Travel
Market-based travel is estimated to be approximately 50-75%. Overnight travel is estimated to be 1%.
Required Education, Experience, and Certifications
This position requires advanced customer service and rapport-building abilities, strong analytical and problem solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail, and self-motivation.
The candidate should have 5+ years experience in progressively responsible roles relating to technical services delivery in the Managed IT Services industry.
All candidates will be subject to a technical screening.
-
The purpose of the Enterprise Commerical Account Manager role is to keep renewal of customer contracts at an acceptable level, as well assist the client with any purchases that may arise during the normal course of service delivery.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
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Every team member of the C Spire Crew is charged with bringing our strategic vision. Responsible for the diagnostics, triage, in/out of warranty repair, and refurbishment of damaged or defective customer/company owned MAC/IOS computers and wireless equipment.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
As we rapidly diversify into business solutions, new Client Account Executives have an opportunity to join an elite team and play a pivotal role at the center of the Mid-South’s technological renaissance. It will be your job to build relationships and help enterprises leverage our arsenal of solutions into an IT strategy that helps them win the battle in their specific market. We provide voice, Internet, data, and cloud solutions to business and government accounts. All are clearly best-in-class. With the full backing of our industry-leading marketing department and award-winning IT teams, you’ll have all the tools you need to convert leads into long term allies.
-
As we rapidly diversify into business solutions, new Client Account Executives have an opportunity to join an elite team and play a pivotal role at the center of the Mid-South’s technological renaissance. It will be your job to build relationships and help enterprises leverage our arsenal of solutions into an IT strategy that helps them win the battle in their specific market. We provide voice, Internet, data, and cloud solutions to business and government accounts. All are clearly best-in-class. With the full backing of our industry-leading marketing department and award-winning IT teams, you’ll have all the tools you need to convert leads into long term allies.
