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Assist Sales team in renewing, updating and retaining accounts. Assist Sales team with creating new proposals, renewal agreements, change of ownership agreements. Analyzing data and schedules to suggest new processes and procedures. Creating development tickets for IT when necessary to fix issues.
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Competencies
The key to success in this position is relentless prospecting, developing a thorough plan, and executing consistently. The successful Technology Solutions Manager must be able to build relationships at all levels in an organization. Additionally, this person must creatively tackle complex sales challenges, overcome competitive threats, and identify pain, budget and the decision making process in a prospective business.
Establishing exceptionally strong executive relationships with both external and internal resources is critical in this role. In this role, you will work directly with our pre-sales technical resources to drive revenue and deployment objectives.
Work Environment
This role is very mobile. Work will need to be done at home, in the office and on the road. Driving is a requirement.
Physical Demands
Sitting – 60%
Walking – 20%
Standing – 5%
Lifting – 5% (5 to 50 pounds max)
Climbing – 4%
Pulling – 3%
Pushing – 3%
Position Type/Expected Hours of Work
This is a full time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5 p.m. Overtime is often required.
Travel
Travel can vary per TSM. Mostly day travel is required. As much as 1 night/month overnight on average.
Required Education, Experience, and Certifications
A minimum of 3 to 5 years of business to business hunting, quota-bearing experience is required.
Technology sales experience is NOT required.
Experience with a formal selling system is required.
Candidates must be able to think strategically, while successfully managing to short term goals.
Excellent verbal and written communication skills are essential.
Preferred Education, Experience, and Certifications
A BA/BS degree is NOT required but is a plus.
Additional Eligibility Qualifications
None
Other Duties
Attending monthly training and outside of work ongoing learning.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
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Purpose
This position is responsible for proactively owning the technical relationship between the customer and C Spire Business. The Client Success Manager II and III (CSM) is technical support engineer, customer champion, and relationship manager for a defined group of post implementation customer accounts.
The C Spire Business Client Success Manager (CSM) has a single mission: Partner, Serve, and Lead.
Essential Functions
Proactively own and manage multiple high-visibility and high-touch customer relationships.
Understand short- and long-term customer goals and objectives as they relate to Information Technology (IT) and Business Alignment.
Drive issue resolution using standard process/procedures in coordination with supporting resources.
Provide single point of contact for customer account concerns.
Regularly communicate with assigned accounts, set expectations, and negotiate priorities appropriately.
Develop highly effective relationships across all departments.
Assist in establishing and documenting each customer's processes, procedures, customizations, and configurations.
Provide mentoring and assistance to other team members.
Assist in proactively managing, measuring, and tracking customer tickets (incidents) to ensure their timely resolution.
Provide timely issue/incident status updates, root-cause analysis, and strategies to address.
Recognize and resolve systemic issues (problems) to prevent them from repeating.
Provide recommendation for product enhancements and implementation of new technologies.
Escalate issues as appropriate.
Apply fundamental troubleshooting skills to issues before escalating to the appropriate group.
Recognize revenue opportunities and facilitate them inside current accounts.
Document, track, and support compliance with Service Level Agreements.
Ensure ticket data is accurate and regularly updated (e.g., statuses, owners, billing).
Ensure customer service level agreements.
Regularly meet with the Service Owners, Systems Administration Team, and others to identify immediate and long-term customer needs.
Competencies
Some of the core competencies of a successful Client Success Manager, are project management, IT Service Management, and a comprehensive technical acumen across a broad spectrum of computing disciplines. Additional capabilities include strong leadership, communication, and technical skills.
Leadership/Ownership/Accountability:
Accountable for all technical issues and technical relationship
Able to actively drive problems to resolution
Able to create and drive a technical strategy to address customer issues
Able to own issue resolution, root cause analysis, and remediation
Sound decision making and critical thinking skills
Able to mentor and coach team members
Expert organization and prioritization skills
Communication skills:
Excellent written and verbal skills
Strong interpersonal skills to interact with clients, management, and peers
Effective cross-department communication
Document and communicate problem/resolution and information/action plans
Able to stay calm during times of crisis
Able to contribute to a team environment with a high degree of professionalism and skill
Technical skills:
High-level process knowledge and technical skills relating to virtualization, networking, and IT Service management
Knowledge of Windows-based server operating systems and Windows Domains
Knowledge of enterprise support tools and ticketing/documentation systems
Strong familiarity with process frameworks such as ITIL, MOF, and CobIT
Experience supporting enterprise-level applications is preferred
Supervisory Responsibility
There are no direct reports.
Work Environment
In most cases, work will be performed in a climate-controlled office space.
Physical Demands
There may be some lifting up to 75 pounds, but most activities are clerical in nature and require the use of computers and phones.
Position Type/Expected Hours of Work
Standard Business Hours, Monday through Friday.
Travel
Market-based travel is estimated to be approximately 50-75%. Overnight travel is estimated to be 1%.
Required Education, Experience, and Certifications
This position requires advanced customer service and rapport-building abilities, strong analytical and problem solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail, and self-motivation.
The candidate should have 5+ years experience in progressively responsible roles relating to technical services delivery in the Managed IT Services industry.
All candidates will be subject to a technical screening.
Preferred Education, Experience, and Certifications
Bachelor’s Degree in Computer Science, Business Administration, MIS, or related field is preferred.
Additional Eligibility Qualifications
none
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Purpose
The purpose of the CAM role is to keep renewal of customer contracts at an acceptable level, as well assist the client with any purchases that may arise during the normal course of service delivery.
Essential Functions
Account Management
Provide relational escalation point for C Spire Business customers. The CAM should be heavily involved in overall customer satisfaction efforts.
Less than 1% attrition (of MS revenue)
See customers as scheduled by EVP
Customer Renewals
Works with existing customers and CSMs to identify renewals. CAM will lead the sales process that will ensure C Spire Business keeps this customer and renews the revenue.
Annual, Bi-annual, or quarterly meeting rhythm
Delivery of IT metrics (# of tickets opened/closed, top talkers)
Technology trends review
CSM Report Assistance
Works with the CSM team to coordinate reporting structure for annual, bi-annual, or quarterly meeting rhythm.
On time delivery of CSM report on a weekly basis for scheduled customer meetings
Work with CSM leader to fully develop reporting package
Business Development
Works with existing (or new) customers to identify needs and opportunities for C Spire Business to provide additional/upgraded services.
Identifies opportunities to increase revenue in existing base of customers.
Run sales calls for new prospects
Account Administration
Support the CSMs by helping with customers moves, adds, changes or purchases, both hardware/software and projects.
Work with customers and admin services to ensure timely response to quotes and project SOWs.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:
Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside C Spire Business. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.
Confidentiality and Ethical Conduct: The individual maintains confidentiality of employee information and carries out duties in an ethical manner.
Quality Control: The individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality.
Organization and Time Management: The employee is organized and efficient, despite working with frequent interruptions.
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Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers, and fax machines.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are typically Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
Travel is light and typically in the local geographic area.
Required Education, Experience, and Certifications
Experience in customer service related field non-consumer/B2B, for more than 7 years.
Preferred Education, Experience, and Certifications
Bachelors Degree preferred and/or comparable experience in customer service related field non-consumer/B2B, for more than 7 years.
Additional Eligibility Qualifications
None required for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
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Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
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Purpose
The purpose of the CAM role is to keep renewal of customer contracts at an acceptable level, as well assist the client with any purchases that may arise during the normal course of service delivery.
Essential Functions
Account Management
Provide relational escalation point for C Spire Business customers. The CAM should be heavily involved in overall customer satisfaction efforts.
Less than 1% attrition (of MS revenue)
See customers as scheduled by EVP
Customer Renewals
Works with existing customers and CSMs to identify renewals. CAM will lead the sales process that will ensure C Spire Business keeps this customer and renews the revenue.
Annual, Bi-annual, or quarterly meeting rhythm
Delivery of IT metrics (# of tickets opened/closed, top talkers)
Technology trends review
CSM Report Assistance
Works with the CSM team to coordinate reporting structure for annual, bi-annual, or quarterly meeting rhythm.
On time delivery of CSM report on a weekly basis for scheduled customer meetings
Work with CSM leader to fully develop reporting package
Business Development
Works with existing (or new) customers to identify needs and opportunities for C Spire Business to provide additional/upgraded services.
Identifies opportunities to increase revenue in existing base of customers.
Run sales calls for new prospects
Account Administration
Support the CSMs by helping with customers moves, adds, changes or purchases, both hardware/software and projects.
Work with customers and admin services to ensure timely response to quotes and project SOWs.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:
Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside C Spire Business. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.
Confidentiality and Ethical Conduct: The individual maintains confidentiality of employee information and carries out duties in an ethical manner.
Quality Control: The individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality.
Organization and Time Management: The employee is organized and efficient, despite working with frequent interruptions.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers, and fax machines.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are typically Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
Travel is light and typically in the local geographic area.
Required Education, Experience, and Certifications
Experience in customer service related field non-consumer/B2B, for more than 7 years.
Preferred Education, Experience, and Certifications
Bachelors Degree preferred and/or comparable experience in customer service related field non-consumer/B2B, for more than 7 years.
Additional Eligibility Qualifications
None required for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
-
Purpose
The purpose of the CAM role is to keep renewal of customer contracts at an acceptable level, as well assist the client with any purchases that may arise during the normal course of service delivery.
Essential Functions
Account Management
Provide relational escalation point for C Spire Business customers. The CAM should be heavily involved in overall customer satisfaction efforts.
Less than 1% attrition (of MS revenue)
See customers as scheduled by EVP
Customer Renewals
Works with existing customers and CSMs to identify renewals. CAM will lead the sales process that will ensure C Spire Business keeps this customer and renews the revenue.
Annual, Bi-annual, or quarterly meeting rhythm
Delivery of IT metrics (# of tickets opened/closed, top talkers)
Technology trends review
CSM Report Assistance
Works with the CSM team to coordinate reporting structure for annual, bi-annual, or quarterly meeting rhythm.
On time delivery of CSM report on a weekly basis for scheduled customer meetings
Work with CSM leader to fully develop reporting package
Business Development
Works with existing (or new) customers to identify needs and opportunities for C Spire Business to provide additional/upgraded services.
Identifies opportunities to increase revenue in existing base of customers.
Run sales calls for new prospects
Account Administration
Support the CSMs by helping with customers moves, adds, changes or purchases, both hardware/software and projects.
Work with customers and admin services to ensure timely response to quotes and project SOWs.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:
Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside C Spire Business. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.
Confidentiality and Ethical Conduct: The individual maintains confidentiality of employee information and carries out duties in an ethical manner.
Quality Control: The individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality.
Organization and Time Management: The employee is organized and efficient, despite working with frequent interruptions.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers, and fax machines.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are typically Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
Travel is light and typically in the local geographic area.
Required Education, Experience, and Certifications
Experience in customer service related field non-consumer/B2B, for more than 7 years.
Preferred Education, Experience, and Certifications
Bachelors Degree preferred and/or comparable experience in customer service related field non-consumer/B2B, for more than 7 years.
Additional Eligibility Qualifications
None required for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
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Overview
As we rapidly diversify into business solutions, new Customer Account Manager have an opportunity to join an elite team and play a pivotal role at the center of the Mid-South’s technological renaissance. It will be your job to build relationships and help enterprises leverage our arsenal of solutions into an IT strategy that helps them win the battle in their specific market. We provide voice, Internet, data, and cloud solutions to business and government accounts. All are clearly best-in-class. With the full backing of our industry-leading marketing department and award-winning IT teams, you’ll have all the tools you need to convert leads into long-term allies.
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The Residential Account Executive is a field sales position responsible for acquiring new residential customers within an assigned geographic area. You will visit potential customers at their primary residence and review their current home and wireless services and preferences with the intent to convert them to C Spire services or upgrade their existing C Spire services.
This position is highly transactional with high communication demands and averages 5-6 home visits per day by appointment. In addition, high volume door to door campaigning may be required from time to time. RAEs receive leads for a specific geographic area, sometimes down to the street level; however, RAEs are expected to be able to prospect on their own and generate leads for themselves through various tactics as well. After securing the customers decision for a service RAEs are responsible for order placement through web applications or outbound calls at the customer premise to the central call office.
You will be trained to help sell all C Spire services including but not limited to home and wireless services.
ESSENTIAL FUNCTIONS:
- Ensure each customer is given a personalized experience that integrates technology into their life with amazing ease and effectiveness.
- Cover minimum amount of appointments, prospecting, and appointment setting per day to maximize sales opportunity through various tactics such as calling campaigns, email campaigns, door to door campaigns, and working with various HOA organizations and key advocates.
- Submit orders through appropriate means
- Achieve customer satisfaction standards (CES surveys).
- Achieve or exceed individual sales quota and customer retention goals each month contributing to the market goals while maintaining a high energy and highly motivated approach in selling.
- Adhere to schedule requirements. Comply with established policies and procedures.
- Perform additional duties as assigned.
- Actively engaged as an employee advocate and fully committed to supporting our strategic vision to be and become known as the BEST in our industry(s) through:
- Integrity
- Putting our customer at the center of everything we do
- A relentless passion to be the best
- Being competitive, bold, innovative and adding value
- An ownership mentality, behavior and accountability
- An unyielding commitment to quality
- Respect for our internal and external customers
- Continuous improvement
- Being resourceful, productive and efficient
- Maximum dedication and effort with high energy, enthusiasm and urgency
EDUCATION/EXPERIENCE REQUIRED:
- A proven track record for meeting/exceeding sales quotas required
- Previous customer service experience that includes problem resolution is required
- Strong communication skills (written and oral) and excellent interpersonal skills required
- C Spire and C Spire Fiber product knowledge preferred
- Four year degree or equivalent work experience is preferred
- Previous outside sales experience and/or prospecting experience strongly preferred
- Technical knowledge of cable, wireless or other telecommunication products strongly preferred
- Professional appearance and demeanor is necessary
- Must have a valid driver’s license with acceptable driving record and access to reliable transportation
- The ability to organize and plan time effectively is necessary along with being self-motivated
PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Must be able to walk and stand for long periods of time in variable weather and be able to lift 40 lbs. of materials. Must be able to stand and to use tablet. Must be able to work flexible hours Monday through Saturday and be punctual and dependable. Must be able to work evenings and some holidays. Must be able to travel and work multiple locations across company footprint.
CORPORATE VISION STATEMENT: To be and become known as the best service provider in our industry.
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Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
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The Sales Engineer serves as the primary technical resource for the sales team. Responsibilities include working with the sales team and prospective clients to determine technical requirements and conceptualize the network design required in order to fulfill the solution being marketed to the prospective client. The Sales Engineer is also responsible for ensuring all technical information required is communicated into an order. The Sales Engineer will conduct pre-sales site surveys and will also be responsible for training the sales and customer service teams on our products. Must enjoy and have the ability to work successfully in a team environment.
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As we rapidly diversify into business solutions, new Customer Account Manager have an opportunity to join an elite team and play a pivotal role at the center of the Mid-South’s technological renaissance. It will be your job to build relationships and help enterprises leverage our arsenal of solutions into an IT strategy that helps them win the battle in their specific market. We provide voice, Internet, data, and cloud solutions to business and government accounts. All are clearly best-in-class. With the full backing of our industry-leading marketing department and award-winning IT teams, you’ll have all the tools you need to convert leads into long-term allies.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
