SUMMARY OF RESPONSIBILITIES:
Sales Solution Advocate are responsible for consistently delivering differentiated and personalized customer experiences by executing various customer management techniques, and maintaining a maniacal focus on client satisfaction. Sales Solution Advocate are responsible for achieving monthly sales goals and organizational customer satisfaction standards. Sales Solution Advocate are also responsible identifying the diversified technology needs for current and potential customers, and leveraging extensive product knowledge in order to effectively integrate diversified technology offerings into consumers’ lives with amazing ease and effectiveness. Every member of the C Spire Team is charged with bringing our strategic vision of diversified technology to life and having a passion to learn new technologies
EDUCATION / EXPERIENCE REQUIRED:
Two years of business or related work experience in a sales environment where sales goals were met or exceeded; preferably in a fast-paced call-center sales environment. Must have a high school diploma or recognized equivalent. Four-year college degree strongly preferred. Must have excellent written and oral interpersonal communication skills. Comfortable with a variety of technical platforms
PHYSICAL REQUIREMENTS / WORKING CONDITIONS: Telesales Representatives work in a call center environment fielding inbound calls from current and potential customers. Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing a computer screen. Must be able to work evenings and Saturdays.
Note: This is a brief description of the Telesales Representative’s responsibilities and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment. Rev. 8/2015
At C Spire, we are customer inspired. Every C Spire team member is charged with delivering world class experience to every customer. Every C Spire team member is charged with living the brand. This position is responsible for tier I troubleshooting as it relates to enterprise customers calling, emailing, etc regarding wireless, VOIP, circuits, desktop support, hosted solutions, mobile device management, etc. utilizing multiple VOIP platforms, billing systems, CRM systems, and ticketing.
Consumer Solutions Advocate must be effective in identifying the technology needs for current and potential customers, and leveraging extensive product knowledge in order to effectively integrate diversified technology offerings into consumers’ lives with amazing ease and effectiveness.