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The Coach, Home Services is responsible for working directly with customers, Tier 1 Home Services Advocates, and/or field dispatch team to resolve customer impacting issues. This may include issues that are not Tier 2 will quickly be diagnosed and transposed into the appropriate tickets and/or call hand-off to Tier 3 Support if necessary. Additionally, the Coach will be responsible for meeting or exceeding KPIs as it relates to NPS, Attendance, AHT/Efficiency, Contacts per rep, and delivering operational excellence during each customer encounter.
“Customer...
