-
This vital position is responsible for configuring, monitoring, analyzing and troubleshooting wireless data systems and related connectivity.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
Provide support for the overall maintenance, operation, and performance of the switch.
-
Overview
As we rapidly diversify into business solutions, new Customer Account Manager have an opportunity to join an elite team and play a pivotal role at the center of the Mid-South’s technological renaissance. It will be your job to build relationships and help enterprises leverage our arsenal of solutions into an IT strategy that helps them win the battle in their specific market. We provide voice, Internet, data, and cloud solutions to business and government accounts. All are clearly best-in-class. With the full backing of our industry-leading marketing department and award-winning IT teams, you’ll have all the tools you need to convert leads into long-term allies.
-
SUMMARY OF RESPONSIBILITIES: At C Spire, we are customer inspired. Every C Spire team member is charged with delivering a world class experience to every customer. Every C Spire team member is charged with living the brand. Responsible for the safe and timely Pick-up and Delivery of specified merchandise transferred to and from Central Triage and other Retail Locations. Ensure all sales channels receive accurate and timely delivery/pickup of inventory. Maintain secure inventory and ensure proper controls are followed at all times.
-
SUMMARY OF RESPONSIBILITIES: At C Spire, we are customer inspired. Every C Spire team member is charged with delivering a world class experience to every customer. Every C Spire team member is charged with living the brand. The primary responsibility of the Technician, Field Construction is to provide general labor to assist in various Outside Plant Construction scenarios.
NOTE: This position may be filled as a Construction Technician I, II or II depending on level of experienc
-
Every team member of the C Spire Team is charged with bringing our company vision to life to be and become known as the best in our industry. Each C Spire Team Member should contribute to our company’s goal of Dominating as One. Provide administrative, project and operational support to the Home Services team.
ESSENTIAL FUNCTIONS:
Actively engaged as an employee advocate and fully committed to supporting our strategic vision to be and become known as the BEST in our industry(s) through:
• Integrity
• Putting our customer at the center of everything we do
• A relentless passion to be the best
• Being competitive, bold, innovative and adding value
• An ownership mentality, behavior and accountability
• An unyielding commitment to quality
• Respect for our internal and external customers
• Continuous improvement
• Being resourceful, productive and efficient
-
Responsible for network capacity planning and engineering on C Spire’s Access, Transport and Core networks. Ensure that edge and distribution fiber assets are used in an efficient and scalable manner by carefully determining optimal locations and necessary densities of Ethernet aggregation, switching and multiplexing technologies. Leverage capacity management tools to proactively address capacity in the network core to support network growth from FTTH, Wireless, Enterprise and other customer IP traffic. Work closely with technical operations staff on System Design and Configuration. Co-ordinate with Core and Backbone operations IP and Optical planning teams and advises team leaders.
-
The Residential Account Executive is a field sales position responsible for acquiring new residential customers within an assigned geographic area. You will visit potential customers at their primary residence and review their current home and wireless services and preferences with the intent to convert them to C Spire services or upgrade their existing C Spire services.
This position is highly transactional with high communication demands and averages 5-6 home visits per day by appointment. In addition, high volume door to door campaigning may be required from time to time. RAEs receive leads for a specific geographic area, sometimes down to the street level; however, RAEs are expected to be able to prospect on their own and generate leads for themselves through various tactics as well. After securing the customers decision for a service RAEs are responsible for order placement through web applications or outbound calls at the customer premise to the central call office.
You will be trained to help sell all C Spire services including but not limited to home and wireless services.
ESSENTIAL FUNCTIONS:
- Ensure each customer is given a personalized experience that integrates technology into their life with amazing ease and effectiveness.
- Cover minimum amount of appointments, prospecting, and appointment setting per day to maximize sales opportunity through various tactics such as calling campaigns, email campaigns, door to door campaigns, and working with various HOA organizations and key advocates.
- Submit orders through appropriate means
- Achieve customer satisfaction standards (CES surveys).
- Achieve or exceed individual sales quota and customer retention goals each month contributing to the market goals while maintaining a high energy and highly motivated approach in selling.
- Adhere to schedule requirements. Comply with established policies and procedures.
- Perform additional duties as assigned.
- Actively engaged as an employee advocate and fully committed to supporting our strategic vision to be and become known as the BEST in our industry(s) through:
- Integrity
- Putting our customer at the center of everything we do
- A relentless passion to be the best
- Being competitive, bold, innovative and adding value
- An ownership mentality, behavior and accountability
- An unyielding commitment to quality
- Respect for our internal and external customers
- Continuous improvement
- Being resourceful, productive and efficient
- Maximum dedication and effort with high energy, enthusiasm and urgency
EDUCATION/EXPERIENCE REQUIRED:
- A proven track record for meeting/exceeding sales quotas required
- Previous customer service experience that includes problem resolution is required
- Strong communication skills (written and oral) and excellent interpersonal skills required
- C Spire and C Spire Fiber product knowledge preferred
- Four year degree or equivalent work experience is preferred
- Previous outside sales experience and/or prospecting experience strongly preferred
- Technical knowledge of cable, wireless or other telecommunication products strongly preferred
- Professional appearance and demeanor is necessary
- Must have a valid driver’s license with acceptable driving record and access to reliable transportation
- The ability to organize and plan time effectively is necessary along with being self-motivated
PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Must be able to walk and stand for long periods of time in variable weather and be able to lift 40 lbs. of materials. Must be able to stand and to use tablet. Must be able to work flexible hours Monday through Saturday and be punctual and dependable. Must be able to work evenings and some holidays. Must be able to travel and work multiple locations across company footprint.
CORPORATE VISION STATEMENT: To be and become known as the best service provider in our industry.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
***This position is available in our Nashville or Huntsville office***
The Sales Engineer serves as the primary technical resource for the sales team. Responsibilities include working with the sales team and prospective clients to determine technical requirements and conceptualize the network design required in order to fulfill the solution being marketed to the prospective client. The Sales Engineer is also responsible for ensuring all technical information required is communicated into an order. The Sales Engineer will conduct pre-sales site surveys and will also be responsible for training the sales and customer service teams on our products. Must enjoy and have the ability to work successfully in a team environment.
-
The Sales Engineer serves as the primary technical resource for the sales team. Responsibilities include working with the sales team and prospective clients to determine technical requirements and conceptualize the network design required in order to fulfill the solution being marketed to the prospective client. The Sales Engineer is also responsible for ensuring all technical information required is communicated into an order. The Sales Engineer will conduct pre-sales site surveys and will also be responsible for training the sales and customer service teams on our products. Must enjoy and have the ability to work successfully in a team environment.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite team on the front-line of our efforts to turn that inspiration into awesome experiences for the customer. Together, you’ll dominate the wireless and Internet industries and reap the awards of achieving your sales goals. The stakes are high. The job is competitive. Such an elite purpose means there’s only room for the most talented team members.
What you will bring:
Your enthusiasm, drive, integrity, and solid work ethic. Effective oral and written communication skills. One year of customer service experience, specifically in fast-paced sales environments and/or providing customer-facing solutions or a 4-year college degree. Also must have a high school diploma or recognized equivalent. Finally, a passion for technology— Your world here will revolve around some of the most powerful technologies on the planet. The more tech-savvy you are, the better.
What we will expect:
We work with passion, drive, and a dedication to results. We expect exceptional customer service while finding the best solutions for each customer. You will have to stay current on the latest devices and plans to be able to provide those solutions. We are looking for enthusiastic, creative team players willing to work most evenings and weekends. You will be the face of the company so you will need to look and act the part.
What you will get:
The sky’s the limit with a lucrative commission structure and $11 an hour base pay. Your performance will become the foundation you use to launch your career in technology.
Do you have what it takes?
C Spire is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, national origin, disability, union affiliations or any other unlawful criteria.
-
Purpose
The Event Management Specialist role provides proactive and remote technical response to various alert events for C Spire Business customers throughout the Southeast. We are looking for an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize and execute tasks without micro-management. The role will involve responding to and remediating issues that are brought to our attention by the alerting system deployed to our customers.
Essential Functions
• Respond to and remediate issues uncovered by our monitoring system
• Thoroughly document issues in the ticketing system
• Troubleshoot and remediate Windows based applications, Operating Systems (desktop and server), and Server Roles (AD DS, DHCP, DNS, DFS, Print Server, File Server).
• Troubleshoot various networking equipment including but not limited to Firewalls, Switches, Wireless Access Points and Modems
• Troubleshoot and restart windows services
• Troubleshoot and remediate Virtual Machine and host issues
• Troubleshoot and remediate High CPU usages / High Memory Use / Low disk space
• Perform virus and malware remediation.
• Perform any other task or duty as assigned or required.
Competencies
• Attention to Detail
• Problem Solving/Analysis
• Written/Verbal communication proficiency
• Accountability & Dependability
• Adaptability and flexibility
• Customer Focus
• Self Management
• Time Management
• Teamwork
• Development and Continual Learning
• Ethical Conduct
Supervisory Responsibility
This position has no direct supervisory responsibilities of personnel, but is expected to supervise work on the primary support board to ensure alignment with C Spire Business' processes.
Work Environment
In most cases, work will be performed in a climate-controlled office space.
Physical Demands
• Candidate should be able to lift 75 pounds.
• Job will require sitting for long periods of time, and may occasionally require bending, lifting, and driving.
Position Type/Expected Hours of Work
This is a full-time position for five, 8-hour days (40 hours total). A one-hour lunch break is provided. Shift start times range from 6:00 AM Central to 9:00 AM Central.
Travel
This position requires less than 1% travel. No overnight travel should be expected.
Required Education, Experience, and Certifications
• Candidate should have Associates or higher degree in Computer Science or related field OR an industry standard certification.
• Candidate should have at least one year of experience in an inbound, customer support role or in a job supporting Windows Desktops and/or Servers.
Preferred Education, Experience, and Certifications
• Inbound Call Experience
• Experience providing remote support in a Call Center environment
• A+ certified
• Net+ certified
• Some experience in the following is preferred:
• Windows 7, Windows 8, Windows 10
• Server 2008, Server 2012, Server 2016
• Active Directory
• Exchange 2010, Exchange 2013, Office 365
• Microsoft Office Suite
• Terminal Servers
• Citrix XenApp, Citrix XenDesktop
Additional Eligibility Qualifications
Proficient in written and oral communication (English).
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
