Circuit Specialist

Job Locations US-MS-Ridgeland | US-AL-Birmingham | US-TN-Knoxville
Posted Date 2 months ago(2/26/2021 12:36 PM)
Job ID
2021-8057
# of Openings
1
Category
Technology

Overview

We are very proud to announce that C Spire was named by Forbes as one of America's Best Midsize Employers in 2021!

(Click HERE to view our blog post on the announcement)

 

 

 

The Circuit Specialist is responsible for provisioning voice, video, and data services on our network, as well as placing orders with external service providers for similar services and then monitoring orders throughout the ordering life cycle.

Note: This position may be filled as a level III or level IV based on experience.

Responsibilities

  • Submit ASRs and LSRs to other service providers, using telecom industry standards
  • Track order status in all applicable order management systems.
  • Communicate status to appropriate internal departments, external vendors and customers.
  • Elicit and understand customer needs and objectives.
  • Work with appropriate departments and staff to coordinate the various steps of the order life cycle.
  • Continuously monitor progress of jobs, and investigate any deviations from schedule. Keep all personnel apprised of order status.
  • Stay focused on efficient and successful completion of projects.
  • Identify, suggest, and implement corrective actions to improve quality of coordination process with management involvement.
  • Perform additional duties as assigned.

Qualifications

  • Circuit Specialist III
    • REQUIRED
      • High School diploma or equivalent required.
      • At least 7 years experience in telecommunications or related field required.
      • Strong organizational skills, ability to multi-task, and ability to use Business Intelligence tools required.
      • Proven ability to learn new processes quickly required.
      • Clear and effective verbal and written communication skills, with excellent customer service skills required.
    • PREFERRED
      • Proven experience serving as a Team Lead or mentoring other team members is strongly preferred.
  • Circuit Specialist IV
    • REQUIRED
      • High School diploma or equivalent required.
      • At least 10 years experience in telecommunications or related field required.
      • Strong organizational skills, ability to multi-task, and ability to use Business Intelligence tools required.
      • Proven ability to learn new processes quickly required.
      • Clear and effective verbal and written communication skills, with excellent customer service skills required.
      • Proven experience serving as a Team Lead or mentoring other team members is required.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.