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This position is responsible for managing the customer service outsource vendor(s), the knowledge platform for the Wireless Care Support team, and the development of agents and leaders in the C Spire internal Wireless Care customer service department. They will do this through holding the outsource vendor accountable for achieving and exceeding results. Serves as a back-up to the Manager, Wireless Support Tier 1. Must be obsessively passionate about the growth and development of our employees. Passionately committed to excellence. Assistant Manager is responsible for supervising team leaders and outsource sites(s) to ensuring we meet/preferably exceed KPIs including but not limited to NPS, Attendance, Employee retention, AHT/Productivity, call elimination, automation, Churn, Contacts as a % of Customers, etc. The other major responsibility is to maintain the C Spire knowledgebase and all documentation and help oversee updates to the team to maximize ability to resolve contacts the first time and provide all knowledge needed within the Wireless Customer Care department to service customers. Assistant Manager must have strong critical thinking skills and be open to change and continuous improvement of themselves as well as their team, via feedback coaching, completion of online or in-person learnings and staying on top of the continuous technology enhancements that take place.
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.
Job will consist of but not be limited to running underground drops via machines or in some cases hand digging when required from vault to customers residence.
Responsibilities within the financial reporting process include performing month-end close procedures, financial statement preparation and analysis, reconciliation of accounts, external audit coordination and GAAP implementations and research.
We are seeking a skilled and experienced Collaboration Architect to join our dynamic team. As a Collaboration Architect, you will play a critical role in designing, implementing, and optimizing cutting-edge collaboration solutions using Cisco Webex technologies. Your expertise will drive the development of innovative communication and collaboration strategies that enhance productivity, efficiency, and connectivity within our organization.
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.
The Recruiting Coordinator plays an integral role in C Spire’s fast-paced, full lifecycle Recruiting team. This position works with Recruiters, hiring teams, and candidates to ensure best-in-class experiences. The Recruiting Coordinator also works to streamline recruiting processes, track and update candidates' statuses, and enhance the overall workflow.
We are seeking a highly organized and personable individual to join our team as a full-time Receptionist at C Spire. The ideal candidate will be the first point of contact for visitors, clients, and employees, ensuring a professional and welcoming atmosphere. The Receptionist will handle various administrative tasks efficiently and effectively, contributing to the smooth operation of our office.
The Legal Operations Coordinator will improve the operational effectiveness of the Telapex Legal Department by streamlining departmental processes and procedures, including through management and oversight of legal technology tools and resources, training/know-how sharing initiatives, department manuals and procedures, and outside counsel spend management.
The Inside Sales Specialist’s main purpose is to assist the Commercial and Select Sales
teams so that they can utilize their time and abilities to maximize sales opportunities. An
Inside Sales Specialist ensures all needs and requests are met efficiently and accurately and
will need to build a positive relationship with the sales team, other internal teams (ordering,
billing, etc.), vendors and customers.
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.
Inspiration happens here.
Every team member of the C Spire Crew is charged with bringing our strategic vision. Retail Repair Technicians are responsible for the diagnostics, triage, in/out of warranty repair, and refurbishment of damaged or defective customer/company owned MAC/iOS computers and wireless equipment.
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.
The Technician, Field Splicing performs various duties as instructed within the network with regards to outside plant construction, restoration, preventive maintenance, facility locating, customer service drops and record keeping.
Note: This may be filled as a level I, II or III depending on level of experience.
The Manager, IMS will lead their organization to collaborate with the engineering team supporting all day-to-day broadband and access operations and strategic planning. This will encompass all software upgrades, access utilization capacity, and operational readiness testing and acceptance.
Inspiration happens here.
Every team member of the C Spire Crew is charged with bringing our strategic vision. Retail Repair Technicians are responsible for the diagnostics, triage, in/out of warranty repair, and refurbishment of damaged or defective customer/company owned MAC/iOS computers and wireless equipment.
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.
At C Spire, we are customer inspired. Every C Spire team member is charged with delivering a world class experience to every customer. Every C Spire team member is charged with living the brand. This position is responsible for working closely and courteously with Residential customers. Will install, test, turn up and troubleshoot home services in residential environments.
Note: This position will primarily serve Collierville, TN and Bartlett, TN