• Sales Operations Specialist

    Job Locations US-MS-Ridgeland
    Posted Date 1 week ago(1/11/2019 10:22 AM)
    Job ID
    2019-6417
    # of Openings
    1
    Category
    Sales - Consumer
  • Overview

    Every team member of the C Spire Team is charged with bringing our company vision to life to be and become known as the best in our industry. Each C Spire Team Member should contribute to our company’s goal of Dominating as One. Provide administrative, project and operational support to the Home Services team.

    ESSENTIAL FUNCTIONS:
    Actively engaged as an employee advocate and fully committed to supporting our strategic vision to be and become known as the BEST in our industry(s) through:
    • Integrity
    • Putting our customer at the center of everything we do
    • A relentless passion to be the best
    • Being competitive, bold, innovative and adding value
    • An ownership mentality, behavior and accountability
    • An unyielding commitment to quality
    • Respect for our internal and external customers
    • Continuous improvement
    • Being resourceful, productive and efficient

    Responsibilities

    1. Participate in inter and intra departmental projects to ensure communications are consistent along all channels.
    2. Serve as subject matter expert on all projects impacting Home Services.
    3. Responsible for monitoring and identifying methods to improve customer flow in the organization using data analysis, process documentation and observation.
    4. Drive the testing for defect fixes and system functionality to ensure implementation is accurate.
    5. Responsible for enhancing sales operations by driving projects within Home Services.
    6. Responsible for authoring Project Charters and ROIs for Home Services projects.
    7. Establish and perform routine reviews of Knowledge Base documentation to ensure all content is current. Develop and distribute internal communications, as well as instructional and informational copy on policies and procedures.
    8. Responsible for authoring Scope Documents for reporting.
    9. In conjunction with Marketing and Supply Chain, responsible for Sales Promotion implementation and communication to the field.
    10. Perform additional duties as assigned.

    Qualifications

    • At least two years previous business experience required.
    • At least one year of previous company operations or management experience required.
    • Must have the ability to manage multiple simultaneous tasks and projects to completion.
    • Excellent written and verbal communication and interpersonal skills required.
    • Must have a demonstrated ability to build and foster cross-functional relations.
    • Proficient skills in Microsoft Excel, Word and PowerPoint required.

    PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
    Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen. Some travel required.

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