• Alerting and Monitoring Technician

    Job Locations US-AL-Birmingham | US-TN-Nashville | US-TN-Knoxville
    Posted Date 1 month ago(1/16/2019 12:00 PM)
    Job ID
    2018-6372
    # of Openings
    1
    Category
    Technology
  • Overview

    Purpose


    The Event Management Specialist role provides proactive and remote technical response to various alert events for C Spire Business customers throughout the Southeast. We are looking for an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize and execute tasks without micro-management. The role will involve responding to and remediating issues that are brought to our attention by the alerting system deployed to our customers.

     

    Essential Functions
    • Respond to and remediate issues uncovered by our monitoring system
    • Thoroughly document issues in the ticketing system
    • Troubleshoot and remediate Windows based applications, Operating Systems (desktop and server), and Server Roles (AD DS, DHCP, DNS, DFS, Print Server, File Server).
    • Troubleshoot various networking equipment including but not limited to Firewalls, Switches, Wireless Access Points and Modems
    • Troubleshoot and restart windows services
    • Troubleshoot and remediate Virtual Machine and host issues
    • Troubleshoot and remediate High CPU usages / High Memory Use / Low disk space
    • Perform virus and malware remediation.
    • Perform any other task or duty as assigned or required.
    Competencies
    • Attention to Detail
    • Problem Solving/Analysis
    • Written/Verbal communication proficiency
    • Accountability & Dependability
    • Adaptability and flexibility
    • Customer Focus
    • Self Management
    • Time Management
    • Teamwork
    • Development and Continual Learning
    • Ethical Conduct

     

    Supervisory Responsibility
    This position has no direct supervisory responsibilities of personnel, but is expected to supervise work on the primary support board to ensure alignment with C Spire Business' processes.
    Work Environment
    In most cases, work will be performed in a climate-controlled office space.

     

    Physical Demands
    • Candidate should be able to lift 75 pounds.
    • Job will require sitting for long periods of time, and may occasionally require bending, lifting, and driving.
    Position Type/Expected Hours of Work
    This is a full-time position for five, 8-hour days (40 hours total). A one-hour lunch break is provided. Shift start times range from 6:00 AM Central to 9:00 AM Central.
    Travel
    This position requires less than 1% travel. No overnight travel should be expected.

     

    Required Education, Experience, and Certifications
    • Candidate should have Associates or higher degree in Computer Science or related field OR an industry standard certification.
    • Candidate should have at least one year of experience in an inbound, customer support role or in a job supporting Windows Desktops and/or Servers.
    Preferred Education, Experience, and Certifications
    • Inbound Call Experience
    • Experience providing remote support in a Call Center environment
    • A+ certified
    • Net+ certified
    • Some experience in the following is preferred:
    • Windows 7, Windows 8, Windows 10
    • Server 2008, Server 2012, Server 2016
    • Active Directory
    • Exchange 2010, Exchange 2013, Office 365
    • Microsoft Office Suite
    • Terminal Servers
    • Citrix XenApp, Citrix XenDesktop
    Additional Eligibility Qualifications
    Proficient in written and oral communication (English).
    Other Duties
    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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