Business Analyst

“Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer’s lives. It’s a challenging goal, but we have a winning team that is looking to grow.

As a Business Analyst in the Project Management Center of Excellence (PM COE), you will drive strategic initiatives by partnering with cross-functional teams to align business needs with company goals. Reporting to the Senior Manager of Project and Portfolio Governance, you will lead stakeholder engagement, document business requirements, and support project delivery with customer-centric solutions. Your expertise in data analysis and business insight will help enhance outcomes and customer experiences across the organization.

What You Will Do

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

• Partner with project managers to ensure alignment with business goals.
• Assist in developing project charters, work breakdown structures, and performance metrics.
• Support organizational change management efforts to drive adoption of new processes and technologies.
• Lead the elicitation, analysis, documentation, and prioritization of business requirements using interviews, workshops, and surveys.
• Develop and maintain business analysis documentation, including process maps, BRDs, customer journey maps, and functional specifications.
• Ensure traceability of requirements throughout the project lifecycle.
• Define project goals, objectives, scope, and success criteria in alignment with strategic priorities.
• Serve as liaison between business units, IT, and project managers to ensure communication and alignment.
• Facilitate stakeholder workshops and meetings to validate solutions, resolve conflicts, and address risks.
• Present findings and recommendations to leadership in a clear and concise manner.
• Analyze business processes and systems to identify inefficiencies and recommend improvements.
• Track and report project outcomes and performance, ensuring delivery of intended benefits.
• Develop dashboards and reports for insights into project performance and strategic alignment.
• Perform additional duties as assigned.

This position is an exceptional introduction to strategic analysis and cross-functional project support, as there is plenty of room to grow and learn from outstanding individuals in the field. From Business Analyst you will have a perfect springboard into all areas of C Spire and develop robust career skills.

What You Will Bring

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our project and business analysis team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

In addition to that, we require:

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or equivalent work experience.
• 2–5 years of experience in process mapping, requirements elicitation/documentation, and planning/design documentation.
• Strong communication skills including facilitation, summarization, and executive presentation skills.
• Experience with project governance frameworks, business and data analysis, and project reporting.
• Strong interpersonal skills and emotional intelligence with a strategic and conceptual mindset.
• Ability to analyze complex data sets and provide actionable insights.
• Highly organized, adaptable, and able to manage multiple priorities in a fast-paced environment.

We will give special consideration to candidates who have:

• Master’s degree or graduate coursework.
• Experience with SNOW SPM or other project management tools.
• Experience with customer experience mapping, user stories, use cases, and test cases.
• High-level process and technical understanding of business systems, including IT service management, networking, and virtualization.

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:

• Competitive Compensation Package
• Blue Cross Blue Shield Health Insurance
• Tuition Assistance Programs
• Complimentary Wireless Service & Device*
• 401k Match
• Teladoc Telemedicine
• WellBeacon Wellness Program
• Paid Talent Referral Opportunities
• Tailored learning paths for every position

Physical Requirements and Working Conditions

Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing a computer screen. Must be able to work flexible hours as needed to meet deadlines or support projects.

*Complimentary wireless service and device available to team members in our wireless footprint.