Revenue Assurance Fraud Analyst

Responsible monitoring and taking measures to prevent potentially fraudulent activity trends as well as investigating transactions where fraudulent activity has occurred.

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

• A relentless obsession to be the best in our industry
• A winner mentality determined to outsmart and outdo competitors
• A single-minded commitment to unbeatable customer experiences
• An unapologetic passion for innovation and technology
• An uncompromising drive toward continuous improvement
• A steadfast devotion to doing the right thing the right way
• A deep-seated dedication to accountability and ownership

• Investigates suspicious customer transactions and works to prevent fraudulent
• Responsible for researching current criminal fraud methods and tools while developing prevention techniques, tracking financial data, identifying, and investigating possible fraud and creating reports on findings.
• Responsible for monitoring monetary transactions via the Kount Fraud Management Solution (FMS) tool like credit or debit cards, gift cards and unusual cash transactions. Identifying irregular purchase and payment patterns.
• Will write, modify, and manage all systematic rule sets for the Kount FMS transaction tool. Will be responsible for daily rule set reviews and adjustments necessary to counteract potentially fraudulent activity.
• Will work directly with the Carrier Relations, Roaming, Network, Product, and IT teams to monitor potentially fraudulent activity.
• Work closely with Internal Audit and Loss Prevention as well as external law enforcement agencies.
• Will develop and deliver presentations and training as it relates to fraudulent activity and preventive measures to mitigate the potential risk and losses.
• Will develop, present, and train the C Spire fraud strategy to large internal groups; primarily customer facing organizations.
• Act as SME on expansion of the TruValidate tool to other sales channels like Telesales, as well as monitoring and assisting with TruValidate/ID Verification escalations.
• Perform other duties and responsibilities as assigned by management.

• REQUIRED
  • Associate degree or equivalent work years of relevant work experience as a fraud analyst, examiner, or investigator required.  AS degree preferably in Criminology, Cybersecurity, Network Analytics, Data Analytics, or Business Information Systems.
  • Must have excellent communications, analytical, presentation and writing skills.
  • Some travel may be required.
• PREFERRED
  • Bachelor's degree preferred.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing computer screen.  Must be willing to work a flexible schedule.  Must be willing to work during extenuating circumstances such as unforeseen natural occurrences that would not place you in harm’s way or jeopardy.

Note: This is a brief description of the Revenue Assurance Fraud Analyst’s responsibilities and is not limited to those described herein.  Management retains the right to add, delete or modify any of these responsibilities at any time during employment.   Rev. 05/2024