Technician, Voice and Data I, II, III, Sr

The Technician, Voice and Data is responsible for the installation, testing, turn up, and troubleshooting of VoIP equipment and maintaining all databases associated with the VoIP product offerings. The Technician, Voice and Data will also maintain current networks and equipment, as well as design and implement new voice offerings.

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

• A relentless obsession to be the best in our industry
• A winner mentality determined to outsmart and outdo competitors
• A single-minded commitment to unbeatable customer experiences
• An unapologetic passion for innovation and technology
• An uncompromising drive toward continuous improvement
• A steadfast devotion to doing the right thing the right way
• A deep-seated dedication to accountability and ownership

• Technician, Voice and Data I
  • Responsible for the installation, testing, turn up & trouble shooting of VoIP equipment and maintaining all databases associated with the VoIP product offerings.
  • Install and maintain voice and data equipment in customer locations.
  • Identify, troubleshoot, run and maintain Cat5/6 cable including patch panel installation and wall fishing.
  • Maintain current network and equipment as well as design and implement new voice offerings.
  • Maintain corporate IP phone network.
  • Work closely with other technical personnel to maintain the network’s integrity.
  • Work with customers to resolve issues and proactively eliminate outages.
  • Work with customers, vendors, and other companies to test new products and maintain current network.
  • Cross train with other employees.
  • Be available via cell phone 24x7.
  • Perform additional duties as assigned.
• Technician, Voice and Data II
  • All the responsibilities of a Technician, Voice and Data I.
  • Maintain current knowledge of technological advances in the field.
  • Coordinate construction and oversee installation of large VoIP deployments and integration into existing data networks.
  • Analyze situations accurately and adopt an effective course of action.
  • Design and understand complex call flow and have intricate knowledge of Hunt Groups, Multi-level Auto Attendants, and Call Centers.
  • Perform Independent Circuit turnup of DIA circuits with EXFO test set
  • Perform Independent Circuit Troubleshooting with OTDR
• Technician, Voice and Data III
  • All the responsibilities of a Technician, Voice and Data II.
  • Design, install, maintain and troubleshoot highly complex voice and data networks.
  • Assist in training new Technicians.
• Technician, Voice and Data Senior
  • All the responsibilities of a Technician, Voice and Data III.
  • Design, install, maintain and troubleshoot highly complex voice and data networks including multi-site/campus deployments.
  • Assist in training new Technicians.
  • Engage with management in developing new processes and procedures
  • Collaborate with the other teams during new equipment rollouts to identify training needs for other technicians.

• Technician, Voice and Data I
  • REQUIRED
    • At least two year’s work experience (or equivalent education in a related field) in the telecommunications or data industry with experience in VoIP and TDM engineering required.
    • Proficiency with VOIP and TDM voice services required.
    • Basic familiarity with fiber and the ability to identify differences in fiber optic cables and connectors required.
    • Proven ability to turn-up DIA circuits with EXFO test set and troubleshoot with OTDR with minimal assistance required.
    • Must have strong communication skills and ability to work successfully in a team environment.
    • High School diploma or equivalent educational experience required.
  • PREFERRED
    • Proven experience in routing voice or IP traffic is a plus.
• Technician, Voice and Data II
  • REQUIRED
    • All the required qualifications of a Technician, Voice and Data I
    • At least four year’s work experience (or equivalent education in a related field) in the telecommunications or data industry with experience in VoIP and TDM engineering required.
    • Intricate knowledge of and the ability to maintain, install, and troubleshoot TDM, VoIP, TCP/IP, Microwave, and Data communication systems and Networks
    • Must be able to Design, Install, Maintain and Troubleshoot Complex Voice and Data Networks
    • Must also be able to integrate existing services into our VoIP offering including door phones, overhead paging (Both SIP and Analog), music on hold, and COAM IVR's.
  • PREFERRED
    • Proven experience in routing voice or IP traffic is a plus.
• Technician, Voice and Data III
  • REQUIRED
    • All the required qualifications of a Technician, Voice and Data II.
    • At least six year’s work experience (or equivalent education in a related field) in the telecommunications or data industry with experience in VoIP and TDM engineering required.
    • Proven experience in routing voice or IP traffic required.
  • PREFERRED
    • Proven experience successfully training and leading new team members.
• Technician, Voice and Data Senior
  • REQUIRED
    • All the required qualifications of a Technician, Voice and Data III.
    • At least eight year’s work experience (or equivalent education in a related field) in the telecommunications or data industry with experience in VoIP and TDM engineering required.
    • Proven experience in routing voice or IP traffic required.
    • Proven experience successfully training and leading new team members required.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen.  Technician, Voice and Data must be able to work at a desk and perform accurate analysis and data entry for extended time periods. Must be able to travel to inspect and analyze customer premises and equipment. Traversing indoor and outdoor property, kneeling, bending, sitting, climbing, reaching and standing may also be required. Must have appropriate driver’s license and be insurance eligible. Expected to work as needed some evenings and weekends.