Services Engineer, Packet Core I, II, III

At C Spire, we are customer inspired. Every C Spire team member is charged with delivering a world class experience to every customer. Every C Spire team member is charged with living the brand. Provide support for the overall maintenance, operation, and performance of the 4G/5G core.  

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

• A relentless obsession to be the best in our industry
• A winner mentality determined to outsmart and outdo competitors
• A single-minded commitment to unbeatable customer experiences
• An unapologetic passion for innovation and technology
• An uncompromising drive toward continuous improvement
• A steadfast devotion to doing the right thing the right way
• A deep-seated dedication to accountability and ownership

• Assist with the design, architecture, planning, assessment, implementation and troubleshooting of 4G and 5G mobility solutions
• Incorporating best practices and industry standard tools to minimize downtime and customer impact to users on the systems.
• Incorporation of best practices regarding documentation, monitoring, and administration.
• Provide 2nd level support to Technical Support Group and Network Operation team to diagnose, remediate and correlate complex network problems.
• Perform other related duties as assigned.

• Level I
  • REQUIRED
    • BS in Electrical Engineering or Computer Science or equivalent experience required.
    • Knowledge of LTE EPC and 5G Core Nodes.
    • Understanding of LTE/VoLTE Interfaces.
    • Excellent customer service attitude and ability to work with others in a highly collaborative environment.
    • Strong ability to communicate highly technical information to management team.
    • Highly available and responsive to occasional after-hours problem management in a mission critical 24/7 support environment.
    • Must be able to demonstrate in-dept technical knowledge related to routing and switching protocols and familiarity with industry best practice.
  • PREFERRED
    • Two years experience in infrastructure mobility technology, including aspects of designing, implementing, and supporting mobility systems.
    • Experience with Container based Architecture.
    • Experience with Nokia EPC Nodes(CMM, SGW, PGW, and CMG).
    • Experience with LTE/5G Call Flow Analysis that can identify issues based 3GPP specs.
    • Experience with KPI Analysis.
    • Excel/PowerPoint/VB Experience to program, create, and customize reports.
    • Python, shell scripting a plus.
• Level II
  • REQUIRED
    • BS in Electrical Engineering or Computer Science or equivalent experience required.
    • A minumum 4 years in infrastructure mobility technology, including aspects of designing, implementing, and supporting mobility systems.
    • Knowledge of LTE EPC and 5G Core Nodes.
    • Understanding of LTE/VoLTE Interfaces.
    • Excellent customer service attitude and ability to work with others in a highly collaborative environment.
    • Strong ability to communicate highly technical information to management team.
    • Highly available and responsive to occasional after-hours problem management in a mission critical 24/7 support environment.
    • Must be able to demonstrate in-dept technical knowledge related to routing and switching protocols and familiarity with industry best practice.
    • Experience with KPI Analysis.
    • Excel/PowerPoint/VB Experience to program, create, and customize reports.
  • PREFERRED
    • Experience with Container based Architecture.
    • Experience with Nokia EPC Nodes(CMM, SGW, PGW, and CMG).
    • Experience with LTE/5G Call Flow Analysis that can identify issues based 3GPP specs.
    • Python, shell scripting a plus.
• Level III
  • REQUIRED
    • BS in Electrical Engineering or Computer Science or equivalent experience required.
    • A minimum of 5 years in infrastructure mobility technology, including aspects of designing, implementing, and supporting mobility systems.
    • Knowledge of LTE EPC and 5G Core Nodes.
    • Understanding of LTE/VoLTE Interfaces.
    • Excellent customer service attitude and ability to work with others in a highly collaborative environment.
    • Strong ability to communicate highly technical information to management team.
    • Highly available and responsive to occasional after-hours problem management in a mission critical 24/7 support environment.
    • Must be able to demonstrate in-dept technical knowledge related to routing and switching protocols and familiarity with industry best practice.
    • Experience with LTE/5G Call Flow Analysis that can identify issues based 3GPP specs.
    • Experience with KPI Analysis.
    • Excel/PowerPoint/VB Experience to program, create, and customize reports.
  • PREFERRED
    • Experience with Container based Architecture.
    • Experience with Nokia EPC Nodes(CMM, SGW, PGW, and CMG).
    • Python, shell scripting a plus.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:  

Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing computer screen.  Schedule includes some evenings and weekends.  24/7 availability while on call. Be agile enough to bend, stoop, and crawl. Possess sufficient manual dexterity and mobility to work in confined areas.  Must be able to work evenings, nights, weekends, and holidays  

Note: This is a brief description of the Service Engineer, Packet Core responsibilities and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment. Rev. 05/2021