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Onsite Support Specialist II

Job Locations US-AK-Anchorage
Posted Date 1 month ago(10/29/2024 5:35 PM)
Job ID
2024-11152
# of Openings
1
Category
Technology

Overview

The Onsite Support Specialist II role provides onsite technical support to a specific C Spire Business customer that has existing service/support agreements. Some advanced technical experience is necessary, but more importantly, this should be an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize and execute tasks without micro-management. The role will involve desktop and systems administration support.

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

  • A relentless obsession to be the best in our industry
  • A winner mentality determined to outsmart and outdo competitors
  • A single-minded commitment to unbeatable customer experiences
  • An unapologetic passion for innovation and technology
  • An uncompromising drive toward continuous improvement
  • A steadfast devotion to doing the right thing the right way
  • A deep-seated dedication to accountability and ownership

Responsibilities

  • Manage Service Requests, Incidents, and Problems through a ticketing system.
  • Help ensure day-to-day operations of IT Infrastructure.
  • Answer inbound service calls as necessary.
  • Advanced troubleshooting and administration of Windows-based applications, Operating Systems (Desktop and Server), and Server Roles (AD DS, DHCP, DN, DFS, Print Server, File Server, Terminal Server, etc.).
  • Administer and troubleshoot Citrix Servers.
  • Administer and troubleshoot VMware.
  • Administer and troubleshoot database technologies/software.
  • Perform advanced troubleshooting of WiFi/network.
  • Lead periodic technical meetings.
  • Provide coaching and feedback to junior staff.
  • Any other task or duty as assigned or required.

Qualifications

  • REQUIRED
    • Candidate should have Associates or higher degree in Computer Science or related field OR an industry standard certification OR equivalent level of experience to parallel industry standard certifications
    • Candidate should have some professional experience supporting Windows desktops and/or servers
    • 1 year of relevant work experience supporting and troubleshooting networking issues
    • Intermediate to advanced level MS Office experience with installation, troubleshooting and training
    • Proficient in written and oral communication (English)
    • Reliable daily transportation to and from client's work location
  • PREFERRED
    • 3 or more years of relevant work experience providing customer facing support or support in a Call Center environment
    • Excellent Customer Service skills
    • Experience working in a medical environment
    • Experience working in Electronic Medical Records/Practice Management
    • Networking/switching/server hardware
    • A+, Network+ Certifications
    • Windows 7, Windows 8, Windows 10
    • Server 2008, Server 2012, Server 2016
    • Active Directory
    • Terminal Servers
    • Citrix XenApp, Citrix XenDesktop
    • Domain printer troubleshooting and maintenance.
    • Administer and troubleshoot Citrix Servers.
    • Administer and troubleshoot VMware.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen. Must be able to lift 15lbs, have finger/wrist/arm mobility, and finger dexterity. Must be able to work a flexible schedule shared by other department members. Ability to work after hours or on weekends as needed.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, pregnancy or national origin. On request, reasonable accommodations will be made for qualified individuals with disabilities. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability.