Implementations Engineer, O365 (I, II, III)

The Implementation Engineer, Communications will be responsible for working as a member of the C Spire Business Implementation team to deliver managed service solutions for our clients through the lifecycle of the implementation project. This position will focus on the engineering and deployment related to the Managed Services products and services portfolio. These responsibilities include but not limited to design evaluation, technical project plan creation, equipment/service provisioning and configuration, documentation, troubleshooting, and technical operations.  The engineer will embrace technical challenges with creativity and must have an ability to act as a trusted advisor to our customers via both phone and written communication.

The Managed Service Portfolio technology areas provided via on-premises, datacenter colocation, or private/public cloud environments are the following:

• Microsoft 365 Email and Collaboration
• Server/Application infrastructure
• Security and Data Network infrastructures
• Data Protection: Backups, and Disaster Recovery

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

• A relentless obsession to be the best in our industry
• A winner mentality determined to outsmart and outdo competitors
• A single-minded commitment to unbeatable customer experiences
• An unapologetic passion for innovation and technology
• An uncompromising drive toward continuous improvement
• A steadfast devotion to doing the right thing the right way
• A deep-seated dedication to accountability and ownership

• Produce high quality managed service implementation outcomes that are sold to the customers.  Must be able to appropriately assess and develop migration plans for services that are sold to the customer.
• Perform managed service hardware/software/services component provisioning, configuration, and deployment of customer’s computing infrastructure within Cloud/Hybrid Cloud, Data Center, or customer sites.
• Follow implementation guidelines, processes, and procedures to ensure service delivery standards and quality are upheld, customer satisfaction is achieved, and appropriate documentation is published for on-going customer supportability.
• Contribute to improving the Implementation team’s workflows, toolsets, product offerings/technologies, and process automation. 
• Adhere to project scope, deliverables, real-time labor hour time entries and work performed documentation, proactive issues management, and timeline parameters. 
• Communicate promptly and effectively with project managers, clients, and internal staff to ensure expectations are set and current work effort and service deliverable(s) statuses and/or issues are known. 
• Stay current and abreast of industry technology advancements/changes to improve C Spire’s service portfolio and technical operations. 

REQUIRED

• Demonstrates a level of competency in provisioning, migrating, and supporting several the following technologies:
  • Microsoft 365 and Office 365 platform
  • Emphasis on Exchange Online
  • Exchange Online Protection & Defender for Office 365
  • Azure Active Directory
  • Hybrid Active Directory Topologies & Azure AD Connect
  • Microsoft Intune MDM/MAM
  • DNS Management
  • Microsoft 365 Security & Compliance
  • Hybrid Exchange Server
  • Windows Server 2008 R2 through 2019
  • Exchange Server 2010, 2013, 2016
• Ability to prioritize and be productive in a fast-paced environment
• Strong troubleshooting skills including the ability to identify and resolve challenging situations in a timely manner
• Excellent written and verbal communication skills.
• Outstanding service and response time working with clients
• Passion for learning technologies and curious for new ideas
• Flexibility to be available for scheduled night and weekend implementation projects when required

PREFERRED

• The ideal candidate may possess one or multiple technical certifications from Microsoft
• 3+ years as a systems administrator or engineer responsible for Managed Service Provider (preferred) or Enterprise
• Bachelor’s degree or Associate degree with relevant work experience is preferred