Network Engineer, Broadband I, II, III

*This position can be filled as a I, II, or III depending on skills and experience*

The Network Engineer, Broadband role will work closely with the Broadband Network Operations colleagues, and other departments. Potential candidates should reflect a basic understanding of IP technologies, Layer 2 and Layer 3 transport PON and CMTS technologies.

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

• A relentless obsession to be the best in our industry
• A winner mentality determined to outsmart and outdo competitors
• A single-minded commitment to unbeatable customer experiences
• An unapologetic passion for innovation and technology
• An uncompromising drive toward continuous improvement
• A steadfast devotion to doing the right thing the right way
• A deep-seated dedication to accountability and ownership

Job Specific Responsibilities:

• Completes service order tasks for customer service delivery.
  
• Works closely with the NOCC to maintain network functionality, provides tier 2-3 support.
  
• Communicates with the acting Broadband Operations Department Manager concerning projects on a weekly and potentially daily basis depending on project sensitivity.
  
• Trains and shares information with other departments to ensure cross functional transfer of knowledge company wide.
  
• Works closely with both Commercial Sales and customers to organize deadlines, schedule potential timelines, and gather engineering critical information.
  
• Works closely with Outside Plant (OSP) resources to determine best path between customer location and C Spire network and does so in a timely fashion.
  
• Acts as a liaison between Commercial Sales and Broadband Network Operations in an effort to ensure the customers’ expectations are exceeded.
• Serve on an on-call rotation.
  
• Perform additional duties as assigned.

LEVEL I
REQUIRED

• At least 2 years of professional experience in the telecommunications and/or data industry required.
• Experience with of Layer 2 transport and IP connectivity required.
• Excellent personal computer skills are required with emphasis in Windows, Excel, and Word.

PREFERRED

• Working knowledge of MPLS architecture is a plus.
• Prior history working directly with customers and/or sales is preferred.
• Network and/or CCNA level certification desired.
• Broad experience with vendor equipment and products is preferred, including but not limited to: Adva, Arista, Nokia, Cisco Systems, Adtran, Juniper, Nortel, Fujitsu, and Occam-Calix.

LEVEL II
REQUIRED

• Bachelor’s degree in Engineering or Computer Science or equivalent experience required.
• At least 3 years of professional experience in the telecommunications and/or data industry required.
• Experience with Layer 2 transport and IP connectivity required.
• Excellent personal computer skills are required with emphasis in Windows, Excel, and Word.

PREFERRED

• Working knowledge of MPLS architecture is a plus.
• Prior history working directly with customers and/or sales is preferred.
• Network and/or CCNA level certification desired.
• Broad experience with vendor equipment and products is preferred, including but not limited to: Adva, Arista, Nokia, Cisco Systems, Adtran, Juniper, Nortel, Fujitsu, and Occam-Calix.

LEVEL III
REQUIRED

• Bachelor’s degree in Engineering or Computer Science or equivalent experience required.
• Minimum 5 years of professional experience in the telecommunications and/or data industry required.
• Experience with Nokia 7X50, 7210, 7705 equipment required.
• Excellent personal computer skills are required with emphasis in Windows, Excel, and Word.

PREFERRED

• Working knowledge of MPLS architecture is a plus.
• Prior history working directly with customers and/or sales is preferred.
• Network and/or CCNA level certification desired.
• Broad experience with vendor equipment and products is preferred, including but not limited to: Adva, Arista, Nokia, Cisco Systems, Adtran, Juniper, Nortel, Fujitsu, and Occam-Calix.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:  Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen.

Note: This is a brief description of Network Engineer, Broadband (I, II, III) responsibilities and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment. 6/2023