Onsite Dedicated Specialist II

Job Locations US-TN-Nashville | US-AL | US-MS | US-TN
Posted Date 3 months ago(1/9/2024 3:29 PM)
Job ID
2024-10624
# of Openings
1
Category
Technology

Overview

The Dedicated Onsite Specialist role provides onsite technical support to a specific C Spire Business customer that has existing service/support agreements. Some advanced technical experience is necessary, but more importantly, this should be an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize and execute tasks without micro-management. The role will involve desktop and systems administration support.

Responsibilities

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

  • A relentless obsession to be the best in our industry
  • A winner mentality determined to outsmart and outdo competitors
  • A single-minded commitment to unbeatable customer experiences
  • An unapologetic passion for innovation and technology
  • An uncompromising drive toward continuous improvement
  • A steadfast devotion to doing the right thing the right way
  • A deep-seated dedication to accountability and ownership

Essential Functions

  • Manage Service Requests, Incidents, and Problems through a ticketing system.
  • Help ensure day-to-day operations of IT Infrastructure.
  • Answer inbound service calls as necessary.
  • Advanced troubleshooting and administration of Windows-based applications, Operating Systems (Desktop and Server), and Server Roles (AD DS, DHCP, DN, DFS, Print Server, File Server, Terminal Server, etc.).
  • Administer and troubleshoot Citrix Servers.
  • Administer and troubleshoot VMware.
  • Administer and troubleshoot database technologies/software.
  • Perform advanced troubleshooting of WiFi/network.
  • Lead periodic technical meetings.
  • Provide coaching and feedback to junior staff.
  • Any other task or duty as assigned or required.

Qualifications

Required Education, Experience, and Certifications

  • Candidate should have Associates or higher degree in Computer Science or related field OR an industry standard certification OR equivalent level of experience to parallel industry standard certifications.
  • Candidate should have some experience in a job supporting Windows desktops and/or servers.
  • Proficient in written and oral communication (English)

Preferred Education, Experience, and Certifications

  • 3 or more yrs. of relevant work experience providing customer facing support or support in a Call Center environment
  • Basic networking familiarity
  • Excellent Customer Service skills
  • Project Management experience
  • SQL Database experience
  • Transportation logistics experience
  • EDI experience
  • IT Management

Some experience in the following is preferred:

  • Networking/switching/server hardware
  • A+, Network+ Certifications
  • Windows 10, Windows 11
  • Server 2016, Server 2019
  • Active Directory
  • Microsoft Office Suite
  • Terminal Servers
  • Citrix XenApp, Citrix XenDesktop
  • Trucking industry experience
  • ServiceNow experience

Additional Eligibility Qualifications:

  • Candidate should have reliable transportation.

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